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Title Key performance indicators
Developing, Implementing, and Using Winning KPIs
Author(s) Parmenter, David
Local Call Num. 7133
ISBN 9780470545157
0-470-54515-1
Status This item is currently IN the library.
Level Universitar
Pages xix, 299 p.
Publishing Info Hoboken, N.J. John Wiley & Sons c2010
Loan Type/Days REG-Regular / This item may circulate for 4 Days
Department S-Student
Media PBK-Paperback
Subjects Performance technology.
Performance standards.
Organizational effectiveness.
Description David Parmenter.
ill. ;
299p., 24 cm.
Includes bibliographical references and index.
Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons.
"Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET.
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