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Title Improving tourism and hospitality services
 
Author(s) Laws, Eric
Local Call Num. 4327
ISBN 9780851999951
0-85199-995-6
Level Universitar
Pages xviii, 203 p.
Publishing Info Cambridge, MA CABI Pub. c2004
Loan Type/Days REG-Regular / 4
Department S-Student
Media PBK-Paperback
Subjects Tourism.
Hospitality industry.
Consumer satisfaction.
Description Eric Laws.
ill. ;
22 cm.
Includes bibliographical references (p. 183-200) and index.
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