| Title |
Implementing CRM :
from technology to knowledge |
| Author(s) |
Finnegan, David |
| Local Call Num. |
3884 |
| ISBN |
9780470065266
0-470-06526-5 |
| Status |
This item is currently IN the library. |
| Level |
Universitar |
| Pages |
327p. |
| Publishing Info |
Hoboken, NJ John Wiley & Sons, Inc. c2007 |
| Loan Type/Days |
REG-Regular / This item may circulate for 4 Days |
| Department |
S-Student |
| Media |
PBK-Paperback |
| Subjects |
Customer relations--Management.
Customer services.
|
|
|
| Description |
David Finnegan, Leslie P. Willcocks,
327p., 23cm.
Includes bibliographical references and index.
|
| Resources |
L4U Book Cover
|
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