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Shaw, Colin Building great customer experiences New York Palgrave Macmillan 2002
9083 1 of 1 copies on shelf, Location: Sala de lectura 1
Beemer, C. Britt. Customer rules :, The New York McGraw-Hill Professional c2009
6882 1 of 1 copies on shelf, Location: Sala de lectura 1
Albee, Ardath EMarketing strategies for the complex sale New York McGraw-Hill c2010
6880 1 of 1 copies on shelf, Location: Sala de lectura 1
Gamble, Paul R., and Stone, Merlin Up close and personal? Sterling, VA Kogan Page c2003
3042 1 of 1 copies on shelf, Location: Sala de lectura 1

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